Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions. If the code you’re trying to use has expired, we aren’t able to help. We can’t help with codes that have already been used on other players’ accounts. If you bought the game secondhand, it’s likely that the original owner used the code already. They should be able to help you get a new code. Your best bet is to go back to the retailer you bought the code from. Read all instructions carefully so you don't miss out! It says my code has already been redeemed. Some codes may even give you extra content when you redeem them at a specific URL. The EA app or Origin will send you to that URL when possible, but double check the product code instructions to make sure you redeem your code in the right place. What should I do?Ĭheck the instructions that came with your code - they should list the URL where you should go to redeem your product code. I got a message saying my product code can't be redeemed through the EA app or Origin for Mac. Find the game you want to buy in the store.Click Pay Now to complete your purchase.On the Review Order page, click Enter Promo Code >.Choose to pay with a saved payment method, enter in a new payment method, or use your EA Wallet.If there’s only one edition of the game available, click Purchase.If there are different editions of the game available, click Select edition to choose the edition you want to buy, then click Buy.Select Browse to find the game you want to buy.
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